Frequently Asked Questions
What exactly is it that you do? We help you organize step by step through the entire process. We look at the area that needs to be organized, discuss best options for the space, coach you through the weed-out process, organize and find optimal places for your things.
How long will my organizing project take? Every project is different, and every client is different. Our job is to keep you on task working at a comfortable pace. With large organizing projects, we give you “homework” to work on in-between sessions to help you move forward at a pace that is comfortable to you.
How much will my project cost? We cannot give estimates on how much a project will cost because there are so many variables. Every project and every client is different and has different needs and expectations. We charge by the hour and after your first session, you have a good indicator of the pace of the organizing. The reason we cannot determine how long a project will take is because some people quickly eliminate, while others save and make decisions about each item looking for direction on what to do. Some move quickly, others do not. Our goal is to coach you at a pace that is comfortable for you.
Do you do a needs analysis? Yes, we perform a non-judgemental needs analysis, during our initial conversation. We will discuss your project in detail. This information is then passed on to your organizer. When they arrive on the appointed day, they are ready to roll up their sleeves and get to work!
I’m moving, how can you help? Prior to your move, we can help you weed through and purge, so that you are not moving things unnecessarily. On moving day, we can be there to assist the moving company, insuring that the boxes get into the right rooms. Once unloaded, we will unpack and organizing all of the boxes in your new home. From setting up the kitchen, to making the beds and organizing the attic. Our unpacking services eliminate the stress of moving and help you start off optimally organized in your new surroundings.
Do you bring containers and supplies with you? Yes. During our initial assessment we determine what (if any) supplies you may need. We prefer to start organizing with what you have, but if there are particular supply needs, we can see to it that those arrangements are made. Our organizers know what supplies are available and will make suggestions for you during the session.
Do you have professional organizers that work evening and weekends? Yes. We have organizers available whenever it is most convenient or you.
How soon can I get an organizer here to help me? We try to schedule appointments when it is most convenient for our clients. Typically our organizers are booked about one week in advance, but depending on your schedule, we try to get your organizer to you as soon as possible.
What do I need to do to prepare for the organizer? There is no preparation required before the arrival of your organizer. We like to see your space exactly as you live in it so that we can make the best suggestions for organization. If you are motivated to organize before the session, we suggest that you locate and make available any extra storage supplies you have.
Do the organizers accept tips? Our organizers will graciously accept tips if you feel that the service was exceptional and a tip is warranted. It is not standard practice, but certainly appreciated.
What forms of payment do you accept? We accept cash, checks, Visa and Mastercard.
Do you service my area? We service all of the Chicago and Atlanta metropolitan areas within an approximate 30 mile radius. If you live beyond this radius, travel charges may be incurred. Our travel charge is 1/2 of the hourly rate for every hour of driving.
Are you bonded and insured? Yes. Chaos To Order carries complete insurance coverage.
Do I have to be present when the organizer is working? We believe you are best served by being present (or at least available) during the organizing session. During the weed-out process, the client must be there to make decisions. We do not eliminate anything without the client’s consent. After the weed-out stage, the organizer is able to work independently.